Good News, you can! In our Tips & Videos section we have styling tips that can show you exactly how to use the product to create great looks. 

The barrels get very hot and you can burn your hand during usage. For this reason we include a heat resistant glove with all of our clipless curlers for your protection during styling.

Yes, you should never leave your iron plugged in and unattended. Although the irons are weighted such that when left on a counter the hot barrel should be in the air and not touching the counter top, we recommend purchasing the Heat Resistant Travel Case which doubles as a heat mat that protects your surfaces.

Using the clipless curling iron is easy, but it may take a few attempts to conquer.  We recommend that you always use the heat resistant glove especially when beginning.  In order to use the clipless curling iron start from root to tip by wrapping a 1” strand of hair from the bottom of the barrel to the tip and hold for approximately 5 seconds, then pull downward to release the hair. Never touch the tip of the curling iron as it is hot. We recommend that you visit our Tips page. There are video tutorials that show how to use this innovative curling iron.

The clipless curling iron is designed without a clip to be healthier for the hair. Because you curl from root to tip, you eliminate damage at the ends of your hair where it is most fragile. An additional benefit is that the clipless barrel eliminates ugly, crimped ends that are traditionally caused by a clip.

Yes, we include a heat resistant glove in all curling iron packaging. 

Ceramic- guarantees smooth straightening motion without pulling or breakage of hair. There will be no damage to hair cuticle or cortex. Ceramic plates lock in color preventing early hair fading. Tourmaline-infused plates- produce negative ions that smooth and de-frizz your hair and also create infrared heat that penetrates directly into your hair.

When a product is opened and used, we cannot accept returns for hygienic reasons. Please carefully consider your purchase before using the product.

Yes, we ship to nearly all countries worldwide. Please check if your country is available during the checkout process. Once your country is selected, you will see that the shipping charges on the order are updated accordingly. Please be aware that customs and import duties may apply in the destination country.

The delivery service will make another delivery attempt to the original address. Alternatively,orders may be delivered to a neighbor or taken to a local post office for collection.

Our orders come with a 14-day return period, allowing you to return all or part of your order unused for a full refund if you are dissatisfied with your purchase. For more information, please
refer to our Return & Exchanges page.

Refunds will be issued to the original payment method used for your joseeberbeauty.com order. Please allow 3 to 5 working days from the receipt of your refund confirmation email for the funds to be credited back to your account.

We are always excited to work with new retailers. Please contact us using our online form here

On every styling tool, there is a standard factory warranty of 2 years. The warranty does not cover damage caused by user actions such as wear and tear, product falling, misuse, etc.

For manufacturing defects, you can contact us at: cs@joseeberbeauty.com.